Concurrent Session

Analyzing Conversations to Improve Leadership and Team Performance

Lead Presenter
Beth Gullette, PhD

Target Audience
Post-Doc/Early Career, Transitioning Psychologists, Mid-Level, Senior-Level

Skill Level
Intermediate, Advanced

CE Credits

This session introduces conversation analysis, an established sociological method, and shows how to apply it in organization to develop leaders and improve team performance. The session will showcase case examples from work with executive teams and demonstrate new, web-based technology that allows practitioners to collect, analyze and share conversation data in real time. Participants will learn about this analytical, data-based approach and how to apply it in their own practice through an interactive exercise.

Learning Objectives

  • Explain three key elements of the conversation analysis method.
  • List at least three ways the conversation analysis method benefits clients.
  • List at least two opportunities for participants to use conversation analysis in their own practice for the benefit of their clients.

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